Return Policy

Only items purchased on the Empire of the sun website can be returned to spa-ceylon.com.au for a refund or exchange. Items purchased elsewhere must be returned to their original point of purchase.

If you make an error when ordering online, we will gladly exchange your item for the intended purchase. The returned item must be unopened and in its original saleable condition.

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.

Additional non-returnable items include gift cards and some health and personal care items. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Certain situations may result in only partial refunds, such as items not in their original condition or returned more than 14 days after delivery.

We do not offer ‘change-of-mind’ refunds; only exchanges or credit vouchers are available.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, please check your bank account and contact your credit card company and bank. If you still haven’t received your refund, please contact us at info@vilentri.com.

SALE ITEMS

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@vilentri.com and send your item to:

Empire of the Sun
P.O. Box
GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift, the refund will be sent to the gift giver.

SHIPPING

To return your product, mail it to:

Empire of the Sun

Level 3, 246 Church Street,

Richmond Vic 3121